Detect gaps where revenue is lost upstream and down. Why pay beyond what you charge?
Processes that produce energy consumption invoices are complex – often with many independencies. It is almost impossible, even in the most mature of businesses to avoid processing exceptions.
Reducing and managing exceptions is the key as bill errors can result in a range of negative impacts including loss of revenue, brand reputation damage, Energy Ombudsman complaints and associated costs, unsatisfied customers and higher churn.