RX Energy Portal
Powering smarter, self-service customer experiences.
Today’s energy customers expect instant, on-demand access to their account information – anytime, on any device. Yet many retailers still rely on call centres and manual processes to handle requests that customers could easily manage themselves. The result is higher operational costs, slower response times, and frustrated customers.
Brave Energy Portal is an interactive, scalable web solution that enables energy retailers to better connect with and empower both residential and commercial customers. Delivering real-time access to billing, usage, and account information, the portal digitises customer service touchpoints, reduces support overhead, and provides a seamless self-service experience.
How RX Energy Portal Works
RX Energy Portal connects seamlessly to your existing billing, metering, and account management systems - ensuring customers always see accurate, real-time data without manual intervention. Configurable to your brand and scalable to your customer base, it's designed to go live fast and grow with your business.
1. Setup and Configure
Match the portal to your brand – logos, colour themes, and typography – while configuring user roles and permissions for residential customers, or large C&I accounts.
2. Integrate
Connect seamlessly to your billing, metering, and account management systems. Real-time data sync ensures customers always have access to accurate invoices, usage data, payment status, and plan details – without relying on your support team.
3. Onboard
Register customers automatically or enable self-registration. Role-based access ensures every user – residential, commercial, or broker – sees only the information relevant to them.
4. Manage
Once live, monitor portal activity, update features, introduce new modules, and support customers – all from a central, secure platform. New capabilities such as solar monitoring, EV charging, and carbon tracking can be added without disrupting the core experience.
Benefits
Reduced operational costs
By enabling customers to access account information, payments, usage, etc, online, the portal significantly reduces inbound calls, emails, and manual interventions.
24/7 customer empowerment
Customers can manage their energy services anytime, on any device – whether it’s paying a bill, tracking consumption, updating account details, or managing concessions.
Improved transparency and trust
Real-time access to billing history, energy usage trends, payment status, and service notifications builds customer confidence and reduces complaints.
Enhanced customer experience
A modern, responsive interface designed for ease of use across all technical abilities. Smart navigation and contextual help reduce friction and drive engagement.
Multi-stakeholder collaboration
Secure, role-based access for C&I customers and energy brokers allows them to view relevant customer portfolios, usage data, and account information.
Future-ready flexibility
Built on a configurable, extendable architecture that adapts to evolving business models, regulatory changes, and new service offerings. Add new modules without disrupting the core platform.
Features
Account and billing management
A complete view of account information, including current balances, overdue amounts, invoice history, consolidated statements, and payment status.
Usage and meter data insights
Detailed visibility of energy consumption to basic and interval meter data. Interactive charts display usage by day, week, month or year.
Payments and financial tools
Streamlined payments enable customers to make singular or bulk payments. View or manage outstanding amounts, direct debit arrangements or concessions.
Customer and contact management
Your retail customers can configure account information, manage contracts and maintain communication preferences.
Commercial multi-site support
Manage multiple sites and accounts in a single view. Users can download consumption and billing data to support reporting, audits and reconciliation.
Secure access
Role-based, ringfenced access allows energy brokers and third parties to securely view relevant customer portfolios, usage reports, and account data.
Configurable brand theming
Match the portal to your brand with full control over logos, colour themes, and typography. Whether you’re a large retailer or an embedded network operator, the portal looks and feels like your own.
Downloads
Brave Energy Portal information sheet
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