RX Energy Portal
Empower your customers to self-serve.
RX Energy Portal is our intuitive self-service digital platform for residential, small business, commercial and industrial (C&I) customers of energy retailers. White labeled for your brand, the portal allows customers to complete basic account management tasks and view insights into energy usage.
Unparalleled visibility for commercial and industrial customers helps optimise energy efficiency across multiple sites, while transparency for residential and small business customers empowers them to track and reduce energy consumption.
RX Energy Portal Works
Our white-labelled customer self-serve energy portal plugs into your existing system via an API layer, for faster set-up and implementation. You can easily populate it with compliant energy usage and bill information and for your customers, without having to build complex new processes.
1. Plug-In
Seamlessly integrates with backend systems such as billing, customer relationship management (CRM), and metering through APIs, ensuring efficient data flow and connectivity.
2. Populate
Dynamically displays customer-specific data, market updates, and automated notifications to provide users with actionable insights and timely information.
3.Manage
Enables retailers to efficiently manage user accounts, provide energy insights to end users, reduce operational costs and access valuable tools and analytics for improved operations.
Benefits
Reduced cost to serve
Customers can self-manage their energy accounts, reducing pressure on call centres for many basic account management functions.
Improved customer experience
Providing quick and convenient access to a self-service system increases customer loyalty and brand advocacy.
Features
Personalised dashboards
Personalised dashboards tailored to each user’s unique needs are provided via secure access.
Customer account management
Easily navigate account information and get access to billing history, current balances, payment methods and more.
Contract visibility
For C&I users, access to all active contracts and agreements, including renewal details and terms.
Reports and usage data
Users can access detailed analytics and reporting tools to monitor energy usage patterns and optimise energy consumption.
Self-service support
Efficient self-service features enable users to manage their inquiries and support cases directly through the portal.
Manage portal users
Corporate customers can manage access for multiple users, ensuring the right level of visibility for different user roles.
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